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Patient Online Services

Appointment, Prescription Requests and Access to your GP Record

The Practice provides an on-line booking service for appointments, ordering repeat prescriptions and accessing your summary medical record. This is designed to help those patients who have difficulty in contacting the surgery during normal surgery hours. The electronic service is called "SystmOnline".

Using this facility will allow you to book and cancel appointments online, order repeat prescriptions and export or print any summary information from your medical records relating to medications, allergies, adverse reactions and any other items agreed between the GP surgery and patient. 

Any patient wishing to take advantage of this service MUST initially present at the Surgery to register and receive a unique USER NAME and PASSWORD. Proof of identity must be brought with you when registering e.g. utility bill, driver's licence, or passport.

If you would like to register on behalf of another person, written consent and their photo ID will be required to register them with this service. For those under 16, any proof of identification such as a Birth Certificate will be accepted.

If you already have access to SystmOnline and have a Username and Password to book appointments and order repeat prescriptions and wish to view your medical record summary, please contact reception and ask them to activate this facility.

Once you have access to SystmOnline you may find the following link helpful:

Patient Guidance For Using SystmOnline

For further information please see the Patient Online video explaining how patients and staff at another GP practice implemented online services and the benefits for patients and the practice. All these facilities are available at Ilkley & Wharfedale Medical Practice.

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