GP services during the COVID-19 Pandemic

We will only be open for pre-booked appointments, not drop in at this point, so if you have any queries please continue to call us or use our online eConsult (please see below)

Can we ask that you bring your own face covering to preserve our PPE stocks and on entering the building please have your mask on and use our hand sanitiser before approaching the reception desk area?

If you have a prescription request please continue to drop in the external letterbox or use the online facility as we won’t be able to take this over the desk.

We need your help to keep our staff safe and to protect our vulnerable patients who are invited into the building for appointments. We hope you can support the teams at both practices to look after you and your family.

Why are GPs still working differently?

eConsult

Sign up for Online Services

Appointment, Prescription Requests and Access to your GP Record

The Practice provides an on-line booking service for appointments, ordering repeat prescriptions and accessing your summary medical record. This is designed to help those patients who have difficulty in contacting the surgery during normal surgery hours. The electronic service is called "SystmOnline".

CARE NAVIGATION

The right care from the right person, first time

When you ring to book an appointment, you might notice our reception team will ask you for a brief outline of how we can help you.

This is because we have introduced something called Care Navigation. It means our reception team has been trained to ensure they can help you to find the best service for your needs, so you can receive the right care more quickly. Anything you share with our team will be kept confidential.

Through this specialist training, our team will be able to direct you to the most appropriate clinician or service for your needs.

Surgery Closed for Training

The practice will be closed for training from 13:00 on the following afternoons:-

  • Wednesday 23rd February 2022
  • Thursday 24th March 2022
  • Tuesday 26th April 2022
  • Wednesday 24th May 2022
  • Thursday 23rd June 2022
  • Tuesday 19th July 2022
  • No training in August 2022
  • Thursday 22nd September 2022
  • Tuesday 18th October 2022
  • Wednesday 23rd November 2022
  • No training in December 2022
  • Tuesday 24th January 2023
  • Wednesday 22nd February 2023

We will re-open at 08:00 the following morning.

Should you require urgent medical attention on any of these afternoons, please telephone the surgery on 01943 604455 and your call will be re-directed to the Out of Hours service.

Prescriptions due to be collected on these days will be available from 09:00 the following morning.