IMPORTANT INFORMATION: NATIONAL SHORTAGE OF BLOOD COLLECTION TUBES
A supplier to the NHS has advised us of a global shortage of some equipment used for taking blood tests. Anyone who needs a test for urgent health problems will still get one but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled. Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available. If your condition or symptoms change or get worse, please contact the NHS as you would normally.
THANK YOU for your understanding and support during the COVID-19 pandemic and we encourage all our patients to please take up the offer of the vaccine.
GP services during the COVID-19 pandemic
We will only be open for pre-booked appointments, not drop in at this point, so if you have any queries please continue to call us or use our online eConsult (please see below)
Can we ask that you bring your own face covering to preserve our PPE stocks and on entering the building please have your mask on and use our hand sanitiser before approaching the reception desk area?
If you have a prescription request please continue to drop in the external letterbox or use the online facility as we won’t be able to take this over the desk.
We need your help to keep our staff safe and to protect our vulnerable patients who are invited into the building for appointments. We hope you can support the teams at both practices to look after you and your family.
Why are GPs still working differently?
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Appointment, Prescription Requests and Access to your GP Record
The Practice provides an on-line booking service for appointments, ordering repeat prescriptions and accessing your summary medical record. This is designed to help those patients who have difficulty in contacting the surgery during normal surgery hours. The electronic service is called "SystmOnline".
The right care from the right person, first time
When you ring to book an appointment, you might notice our reception team will ask you for a brief outline of how we can help you.
This is because we have introduced something called Care Navigation. It means our reception team has been trained to ensure they can help you to find the best service for your needs, so you can receive the right care more quickly. Anything you share with our team will be kept confidential.
Through this specialist training, our team will be able to direct you to the most appropriate clinician or service for your needs.