Reason for Your Appointment
To ensure you are seen by the most appropriate clinician and reduce delays, our reception staff will ask you the reason for the appointment when you call. Please do not be offended when the receptionist asks you for a few details about your problem, this information is treated in the strictest confidence and our trained staff will then navigate you to an appointment that best suits your needs.
Routine GP Appointments
We offer ‘routine’ appointments with a GP which can be booked by phone or online up to four weeks in advance. Appointments with a GP are for 10 minutes only and are restricted to the purpose for which the appointment was originally booked.
Urgent GP Appointments
Some ‘same day’ appointment slots are available for urgent cases where a patient needs to be seen quickly. Our On Call Doctor is always available during these hours to assess patients with urgent needs. Please call the surgery first thing in the morning if you need an urgent appointment.
Saturday Appointments
A limited number of GP appointments are now available on Saturday mornings between 09.00 – 11.00 at the local ‘Extended Hours Hub’ at Silsden & Steeton Medical Practice, Elliott Street, Silsden, BD20 0DG. Please note that these appointments can only be booked via a Receptionist and are not available online.
Telephone Consultations
We offer consultations by telephone for a GP to answer quick queries from patients which do not require a face-to-face conversation. Please note that these consultations can only be booked by telephone. The doctor will endeavor to call you back before 15:00. Please ensure you advise the Receptionist of the telephone number you wish the doctor to call you on.
eConsults
eConsult lets you consult with a GP by completing a quick online form that is sent via a secure email to the practice. This will be reviewed by a GP and you will receive a response within 48 hours. eConsult can also direct you to self-help, pharmacy advice and local self-referral services.
Home Visits
If you are unable to attend a surgery because you are housebound or feel too unwell, please call the surgery before 10:30 to arrange contact from one of the clinical team who will usually ring back to assess your medical needs and plan how we can address them. When you (or your carer) ring, you will be asked for details of the problem, for an up-to-date and reliable contact number and for any specific issues we should be aware of that may influence our ability to assess you (such as key codes for door entry).
Attending patients outside of the surgery premises is entirely appropriate in some situations and for some of our patients for whom access to timely medical care would not be possible. To ensure this resource is used appropriately, it is necessary to discuss most requests ahead of a team member visiting. This discussion ensures that appropriate time is set aside, so that the resulting consultation is safe and effective and takes place in the most appropriate setting with the most appropriate team member.
Out-of-Hours Service (18:00 to 08:00)
The local out-of-hours service also has capacity to see people at home or will arrange for you to be seen at one of their out of hours hubs. This is accessed via calling 111 or NHS111 online.